The Little Cake Cupboard (LCC) is a fully registered and inspected food premises awarded the highest standard of Food Hygiene. We are committed to delivering outstanding customer service.  As we want your experience with us to run as smoothly please read the information below:

 

Design Consultations 

Consultations are by appointment only, subject to availability and for wedding cakes only. Appointments can be made via email.  Appointments last for approximately 1 hour and are for a maximum of 4 people.

​

Design Quotes

All quotes for cakes are bespoke and based on size, type, complexity of design, labour and additional charges (delivery etc). Quotes are non negotiable and valid for a period of 1 month. We do not ‘price match’ as our prices reflect the high standard of work and quality of ingredients used. We are happy to discuss alternative design options if quotes are under/over your budget.

 

Payment

On booking your cake we require a £50 - £100 deposit. This deposit is non refundable and non transferable. The remaining balance is due two or four weeks before the collection or delivery of your cake.  All payments are non refundable. 

 

Alterations

We are happy to make alterations to your cake design and order up to 6 weeks prior to your delivery/collection date. Please be aware that this may affect the balance due and your final invoice will be adjusted accordingly. Any changes made after this date are made at the Little Cake Cupboard’s discretion.

​

Delivery - If requested we will deliver your cake to your venue. Delivery is charged based on distance and time. Please be aware that LCC cannot be held responsible for late delivery due to extreme traffic delays or other factors beyond our control.

 

Extreme Conditions

In the rare event of severe weather conditions, public unrest, or other unexpected events, your celebration venue may become inaccessible. We will do our best to deliver as arranged and will always consult with you if difficulties do arise. However for these rare and extreme circumstances wedding/party insurance may give you some peace of mind. LCC reserve the right to make changes to your cake design if circumstances beyond our control will compromise the quality of the finished cake (eg melting due to weather conditions).

​

Accidental Damage

Please be aware that cakes are extremely fragile by nature and difficult to transport. Although the upmost care is taken to ensure cakes are stable and transported carefully by LCC, accidents can happen during delivery or set up. In these unfortunate circumstances every effort will be made to repair the cake and it is at the discretion of the Little Cake Cupboard to offer refunds based on the damage incurred. LCC cannot be held responsible for any damage incurred to the cake once it has been left in the care of the venue (photographs on final set up will always be taken by LCC). If any damage is caused to the cake after it has left our possession, then you can advise us and request a repair (availability permitting). Any time/costs/transport for repairs will be charged as appropriate.

 

Collection

Cakes can also be collected from the Little Cake Cupboard base by prior arrangement. All cakes that are to be collected are carefully boxed (if possible). We would always recommend picking up your cake in a vehicle and preferably with someone to help you. Tiered cakes can be very heavy. Please be aware that once the cake has left the Little Cake Cupboard we cannot be held responsible for any damages that may occur whilst in your care and are under no obligation to provide repairs.

 

Stand Hire

LCC hire out many different stands on which to display your cake. Please just ask to see our full range during your consultation. We ask for a refundable £50 - £100 deposit. This is payable with your final cake payment. We ask that all stands are returned to the Little Cake Cupboard base by prior arrangement a maximum of 3 days after the event. If stands are returned damaged or with pieces missing your deposit is forfeited. Protective boxes and wrapping are provided when you hire a stand and they must be returned in this box. If you choose to return stands via the postal system they should be packaged appropriately. The Little Cake Cupboard takes no responsibility for any damage caused by couriers or Royal Mail and your deposit will be forfeited.

 

Fresh Flowers

We would always recommend sugar flowers for a cake however fresh flowers can be used to decorate your cake. We will liaise with your florist (florist charges are separate). Please be aware that some flowers are not suitable for cake decoration, or may be toxic if eaten. All foliage must be removed before serving. LCC cannot take responsibility for any cross-contamination to your cake due to natural flowers.

 

Inedible Items

All tiered cakes contain internal food safe plastic supports. At the request of the client, cakes sometimes contain inedible items such as toppers, ribbons, flowers etc. These items must be removed before serving. The Little Cake Cupboard does not accept responsibility for any harm these items might cause.

 

Dietary Requirements

Unfortunately LCC cannot cater for food allergies and intolerances at this time, however we can provide lists of the common allergens we use if you are unsure if are cakes are suitable for you. Please ask for details.

​

Best Before Date

All cakes are baked to ensure they are fresh on the date of your event and are best consumed on the day, or within 1 or 2 days. All of our cakes are made with natural ingredients and do not contain preservatives and therefore do not have the extended shelf life of supermarket cakes. Although the cakes are safe to be frozen LCC cannot guarantee quality after freezing. Please be aware that cakes should not be refrigerated as this will dry out the sponge as well as cause damage to the icing and decorations.

​

Complaints

If you have any comments or concerns regarding your cake please notify us on delivery so that we have the opportunity to rectify in time for your event. If you are unavailable then the events manager/ venue organiser will be responsible for checking the cakes condition.

All other concerns should be made in writing and evidence of the faults must be provided. A refund will only be considered if the uneaten cakes are returned within 2 days and are deemed as unsuitable for consumption/not as described in quote, at the discretion of LCC.

 

Photography

Little Cake Cupboard reserves the right to use photographs of your cake for marketing and advertising purposes. Please note that your cake will not be displayed on any website or social blog until after your event has taken place.

 

Terms and conditions are subject to change.

​

​